Terms of service
Yes — for the Shopify “Terms of service” box specifically, I'd use a cleaner version that doesn't duplicate your separate refund, privacy and shipping policies.
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Terms of Service
Last updated: 4 October 2026
Welcome to AniVault by AniDecoded (“AniVault”, “we”, “us” or “our”). These Terms of Service govern your use of our online store and purchases made through AniVault.
By accessing our website or placing an order, you agree to these Terms.
1. Our Store
AniVault is an online retailer offering anime-related merchandise, including clothing, posters and décor, collectibles, accessories, gifts and other products.
Some products may be fulfilled and shipped directly by third-party suppliers or fulfilment partners. Products ordered together may therefore occasionally arrive in separate packages.
2. Orders
When you place an order, you agree that the information you provide, including your name, delivery address and payment information, is accurate and complete.
After placing an order, you will receive confirmation that we have received it.
We reserve the right to cancel or refund an order where reasonably necessary, including where:
- a product becomes unavailable;
- a supplier is unable to fulfil the order;
- there is an obvious pricing or listing error;
- payment cannot be successfully processed or verified;
- the delivery address cannot be serviced; or
- we reasonably suspect fraudulent or abusive activity.
If we cancel a paid order, the applicable amount will be refunded to the original payment method.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, variants and other information displayed on AniVault are accurate.
However, colours and appearance may vary slightly depending on your screen or device, and minor differences may exist between photographs and the physical product.
Product availability may change without notice.
4. Prices and Payment
Prices are displayed on the product page and during checkout and may change from time to time.
The total payable amount will be displayed before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
5. Shipping
Available destinations, estimated delivery times and other delivery information are covered by our Shipping Policy.
Some products may be dispatched internationally by our fulfilment partners. Multiple items within one order may arrive separately.
Customers are responsible for providing a complete and accurate delivery address.
6. Returns, Refunds and Cancellations
Returns, refunds and cancellations are governed by our Return and Refund Policy and applicable consumer law.
Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.
7. Personalised Products
Some AniVault products may allow customers to submit images, text, artwork or other material for personalisation.
By submitting such material, you confirm that you have the necessary rights or permission to use it for the requested purpose.
We may refuse personalisation requests that we reasonably believe are unlawful or infringe the rights of another person.
Different cancellation or return rules may apply to goods made specifically to a customer's requirements, subject to applicable consumer law. This does not affect rights relating to faulty, damaged or incorrectly supplied products.
8. Intellectual Property
The AniVault and AniDecoded names, branding, original website content, graphics and other materials created by us may not be reproduced, distributed or commercially used without permission.
Third-party names, trademarks, characters, artwork and other intellectual property remain the property of their respective rights holders where applicable.
The appearance of third-party intellectual property does not itself imply sponsorship, endorsement or affiliation unless expressly stated.
9. Acceptable Use
You must not use AniVault:
- for unlawful or fraudulent purposes;
- to interfere with the operation or security of the website;
- to introduce malicious software;
- to attempt unauthorised access to our systems; or
- in a way that infringes the rights of others.
10. Promotions
Discount codes and promotional offers may have additional conditions, expiry dates, product restrictions or usage limits.
We may correct or withdraw a promotion where there has been an error, misuse or other legitimate reason to do so.
11. Third-Party Services
AniVault may use third-party providers for services including payment processing, ecommerce functionality, fulfilment and delivery.
Use of certain third-party services may also be subject to their applicable terms and policies.
12. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
These Terms do not affect your statutory consumer rights.
13. Privacy
Information about how we collect and process personal information is provided in our Privacy Policy.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes to AniVault, our services or applicable requirements.
The Terms applicable at the time you place an order will generally apply to that purchase, subject to applicable law.
15. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply based on where you live.
Customers outside England and Wales may also have rights under applicable local consumer laws.
16. Contact
If you have questions about these Terms or an AniVault order, please contact us using the details provided on our Contact Information page.
AniVault by AniDecoded
United Kingdom